![]() ![]() ![]() Simply navigate to and follow the easy guide below: Step 1 of 4. Whether you want to upgrade your fibre line, sign up for a VoIP service, or check the status of your open query, you can get it all done on our self service website. We keep our customers updated as quickly as we can through the alerts channels. How to Login with your Mweb Account on our Website. ![]() Please take a look at our alerts channels. I must lastly also comment you on your knowledge of the product and problem solving skills. Login Email Find the best Internet coverage for your home: search. If the above steps do not resolve your problem, there might be an outage affecting your fibre service. Find affordable Fibre, LTE, and ADSL internet packages and more deals at MWEB, or call us today 0 Get online with MWEB. If you don’t yet have a DC UPS to power your router and fibre box, please consider getting one.You can also check your neighbourhood/community chat group to see if your neighbours are noticing a similar problem.Have a look at this guide: Wi-Fi First Aid Bonus Steps Summary of the problem, for example: “download speeds are slow in the evenings, but seem fine in the day” or “After Loadshedding I often notice the following problem…”.Have the affected user try the following methods before you move on to admin-specific tasks. If only one user reports having trouble receiving email, there might be a problem in their email account or their email app. Details of which fibre network you are on, and your general location Check whether there's a problem in Outlook or another email app.Photo of your fibre box lights, clearly showing the PON or Broadband or F/FX light.Screenshot or photo of your speed test result (from .za).If you’re not sure how to find those you can follow this guide. If you still have internet problems, please email us the following: On the move and need to access your mail from anywhere All you need is a web browser to use our powerful Zimbra webmail client best of all it’s free You will need to have your username and password for your mailbox ready. Openserve fibre customers can test with a laptop connected to the router or configure a PPPoE login on their laptop. Check that your laptop has a Gigabit Ethernet port – or else you will see speeds below 100Mbps. Green ‘F’ or Orange ‘FX’ light for VumatelĬonnect a laptop directly to your fibre box (ONT) with an Ethernet cable and test your speeds at: – this test will rule out problems with Wi-Fi.Step 3Ĭheck if the lights on your fibre box (ONT/CPE) show an active fibre connection: Email Account Login Check Usage Forgot Password Upgrade Online Track Orders. How to Setup Usage Notifications on your Capped LTE, or ADSL service. Need help getting set up Usage Management. Make sure everything is “clicked” into place and your fibre patch cable is not kinked or wound too tightly. Important information when you sign up for Mweb LTE, powered by Telkom. Reboot your router and fibre box (ONT/CPE). If you are experiencing internet problems, like slow, intermittent or no internet please complete the following standard troubleshooting steps: Step 1Ĭheck if there are maintenance events or outages that might affect your line on .za. ![]()
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